“To connect and promote the Vietnamese culture to the world, PLG Translation has established a team of highly-skilled translators and interpreters residing in various countries including the United States, France, the United Kingdom, Australia, Spain, Canada, Hungary, Poland, Turkey, Russia, South Korea, Japan, Cambodia, Laos, and particularly, Taiwan, who frequently participate in social activities”. Interpreter’s PLG in Taiwan said Established in 2009, PLG Translation has been primarily operating in the field of interpretation and translation, taking on numerous important projects. Specifically, for every community-related event, PLG is very dedicated to delivering quality work that benefits non-governmental organizations. In addition, PLG also supports disadvantaged individuals and assists new graduates in connecting with potential employers. Simultaneously, PLG spreads beautiful cultural values and positive, healthy content into intellectual life, promoting unity and humanity. This has drawn Vietnamese experts from other countries to collaborate with PLG in developing multilingual solutions, which in turn contributes to supporting partners who desire to connect communities or expand international trade. PLG has been able to retain a highly skilled team, thanks to its scientific work methodology, transparency, consistent prioritization of interpreters’ interests, as well as a deep respect for the labor that all collaborators have contributed. Therefore, it has created a service culture with a strong sense of responsibility and has achieved significant accomplishments. In addition, ensuring the confidentiality of customer information is considered a moral value. According to Mr. Cheng, Taiwanese customers said: “I have seen that your customer service culture is very good. Specifically, Ms. Thuy, who was in charge of interpreting for our group, was not only professional but also enthusiastic, attentive, and caring toward those around her. Even after they had a health issue, she took the initiative to accompany them to the hospital, although it was not her responsibility.” Photo: Ms. Thuy – Chinese Interpreter in Taiwan And she also received words of gratitude from Ms. Hien, a Vietnamese worker, who expressed: “ I can speak Chinese thanks to Ms. Thuy because she understood our difficult circumstances and that’s why we came over here. In Taiwan, I don’t have any relatives and am not good at the language, it’s very difficult to integrate. Therefore, Ms. Thuy kindly offered to help teach Chinese without any charge, while also encouraging and motivating us to strive for learning so that we can take care of ourselves when living here.” Photo: Actively participating in social activities. With the current global pace of technological advancement, the use of multiple languages is inevitable. Therefore, a multilingual translation solution is a crucial bridge that helps organizations and businesses increase their influence and effectively reach customers when expanding their markets worldwide. This paves the way for the development of global languages Photo: Along with the team in Dai Loan Ms. Thu Thuy, the representative of PLG said: “I believe this will be a good opportunity as well as a challenge for businesses to transform and help Vietnam’s economy to develop more and more. I am honored to be the connection between the two countries and proud to be a member of PLG’s translation team in Taiwan. With efforts and responsibilities for the community, PLG has attracted over 2,000 collaborators from 15 countries with 50 languages. We are confident that we will fully accomplish our global language missions.” By TVVN Press *If readers find this article helpful, please kindly click on the share button below. In case you would like to contribute information or have related inquiries, please send them to TVVN Press’ email inbox at contact@trangviet.vnPLG fosters a community-oriented workplace environment
Customer service culture
Towards the Development of Global Languages
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